Position Title

Microcomputer Software Assistant - Anticipated Provisional

Required Application Type

School Related Personnel

Salary/Pay Scale

$50,249.

Job Description

1. Serves as the help desk operator, assisting computer users with software and more routine hardware and network problems, or gathering sufficient information to refer more intricate problems to the proper technical staff. 
2. Initiates work orders for response by other technical staff to install equipment, to resolve hardware and software problems, or to relocate equipment or upgrade computers and peripherals. 
3. Performs conversion of data from one system to another (i.e., paper to disk/tape, database to spreadsheet, word processing package to another word processing package). 
4. Creates and runs reports from PC database applications as needed to monitor activity, identify problem areas, verify billing, etc. 
5. Completes routine user security change requests. 
6. Assists users with non-technical matters (i.e., ordering supplies, moving or arranging for relocation of equipment). 
7. Participates in the training of users. 
8. Performs field work including the transportation and placement of equipment and the direct assistance of users. 
9. Maintains inventories and keeps records of hardware, software, licenses, warranties, contracts, forms and supplies, and distributes reports as needed. 
10. Maintains documentation of hardware and software configuration, daily scheduled jobs and computer utilization. 
11. Does related work as required
     

Civil Service Title

Microcomputer Software Assistant

Job Qualifications

EDUCATION and/or EXPERIENCE:

Graduation from a regionally accredited or New York State registered college or university with an Associate’s degree in Computer Science or a closely related field AND one (1) year of full-time work experience which primarily involved the use, configuration and customization of personal computer software for word processing, database management and spreadsheet applications;  OR 

High School Diploma or General Equivalency Degree (GED) and two (2) years of the work experience described above;  OR 

An equivalent combination of training and experience as indicated above.
 

CERTIFICATES, LICENSES, REGISTRATIONS:
New York State driver’s license. 

Application Procedure

This is a competitive provisional Civil Service appointment. For permanent appointment, the selected candidate will need to obtain a reachable score on an established list.

The Dutchess County Civil Service Application will need to be completed and submitted to WCSD Human Resources, with an original signature and a copy of transcripts showing the completion of a Associate's degree or higher in Computer Science or a closely related field. Prior to board approval, the selected candidate's application must be approved by the Dutchess County Department of Human Resources for provisional appointment. In addition, the selected candidate will need to have Fingerprint Clearance through the NYS Department of Education. 

Job Category

Technology

Job Location

To Be Determined

Additional Information